Submit Return Request

a. What is the return policy?

Purchase (except underwear, accessories, customized shirts/ t-shirts, wholesale shirts/t-shirts, Add-on shirts and Mystery Box items, clearance items, non-returnable marks and free gifts.) can be returned within 30 days from the delivered date. Item(s) must be returned with all tags attached, unworn, unwashed, unstained, and unperfumed, in the original bag.

b. How to Make a Return?

To start a return, please contact our customer service team to submit a return request with your order number and the reason to return. You will get authorization and reply email within 24 hours.

c. If I receive a wrong/damaged/defective item, what should I do?

Contact our customer service team to submit your return request with a picture(s) of the wrong/damaged/defective item so that we can investigate and take further action to resolve your problem.

More Information About Return

a. How soon can I expect my refund for the return?

We will process the refund within a week after receiving your return package. FYI: It will take a longer time (maybe 1 to 3 weeks depending on which credit card company is ) to process the refund for the bank if your original payment method is a credit card.

b. Why did you fail to refund you sometimes?

There are multiple reasons that we fail to refund you in time. 1) PayPal cases. If you had contacted PayPal to open a dispute or file a claim of your order, then the order transaction is being reviewed by PayPal which makes the funds not available. Once the case is closed, we can manage to issue the refund to your account. 2) Credit card chargeback. If you had asked your credit card company to stop the payment before contacting us, we can do nothing during their investigation but wait until the case is closed. 3) Credit card issues. Sometimes customers don't use the original credit card or have changed the card, which will lead to refund failure. But we will ask for your PayPal account to send the amount. 4) Transaction overdue. If you ask for a refund exceeding 180 days from the order payment date, we will have to ask our PayPal account manager to help issue the refund, which will cause about a 1-week delay compared to our normal process. Please do check your order and package contents carefully before signing for the package.

c. What shipping company can I choose for the return?

Usually, you can use any shipping carrier to ship the parcels back to us. You are supposed to choose the cheaper method like postal shipping, which is best and convenient for both of us.